Privacy Policy

1. Information We Collect

ManufacturingKit (manufacturingkit.io) ("we," "our," or "us"), collects information in the following ways when you use our website and manufacturing document tools:

Personal Information

When you voluntarily provide information — such as your email address when saving documents, creating an account, or subscribing to updates — we store that information to deliver the requested service. We may also collect your name, organization name, and role when you generate manufacturing documents.

Manufacturing Document Data

When you use our manufacturing tools (non-conformance reports, batch record templates, production work orders, QC inspection reports, corrective action requests, and NCR generators), your inputs are processed to generate documents. If you save or export documents, this data is stored on our servers. Document data may include product details, batch numbers, inspection results, and quality metrics you provide.

Usage Data

We collect anonymous usage data through analytics tools (such as Google Analytics) when you have consented to analytics cookies. This includes pages visited, time on site, device type, browser type, and general geographic region. This data is aggregated and does not identify you personally.

Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to store preferences, consent choices, and session information. See Section 4 for details.

Billing Information

Subscription payments are processed by Stripe, Inc. We do not store your full payment card details on our servers. Stripe collects your card number, expiry, CVV, and billing address under its own privacy policy. We retain billing records (amount, date, plan, invoice ID) for accounting and legal compliance.

3. Third-Party Services

• Stripe (Payment Processing): We use Stripe to process subscription payments. Payment information is transmitted directly to Stripe and governed by the Stripe Privacy Policy. Stripe is certified to PCI Service Provider Level 1.
• Google Analytics (GA4): We use Google Analytics to understand site usage. Data is collected only with your consent and governed by Google's Privacy Policy.

We do not sell your personal information to third parties or share it with advertisers.

2. How We Use Your Information

• To provide our services: To generate manufacturing documents, save templates, deliver exports (PDF, CSV), and ensure our tools function correctly.
• To improve our services: To understand how visitors use our tools, identify popular document types, fix bugs, and improve user experience.
• To communicate with you: To send requested emails, respond to inquiries, and send updates if you have opted in.
• To comply with legal obligations: To meet applicable laws, regulations, and legal process.

3. Data Retention

We retain your information only as long as necessary:

• Account data: Until you delete your account or request deletion.
• Manufacturing document data: Retained while your account is active. Deleted within 30 days of account deletion.
• Email addresses: Until you unsubscribe or request deletion.
• Cookie consent preferences: Up to 365 days.
• Analytics data: Standard retention (typically 14–26 months) via Google Analytics.
• Server logs: 30–90 days for security and debugging purposes.
• PDF/CSV exports: Retained for 90 days, then automatically deleted.

4. Cookies and Tracking Technologies

You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.

5. Your Rights & Deletion

Depending on your location, you may have the following rights:

GDPR Rights (EEA, UK, Switzerland)

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

CCPA Rights (California Residents)

• Know what personal information we collect
• Request deletion of your personal information
• Opt out of the sale of your personal information
• Non-discrimination for exercising your rights

To exercise any of these rights, contact us at privacy@manufacturingkit.io. We will respond within the timeframe required by applicable law.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@manufacturingkit.io.

7. International Data Transfers

We may transfer, store, and process your information in countries other than your country of residence, including the United States. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Netherlands Cancellation Rights

If you are a consumer in the Netherlands or another EU member state, you have the right to cancel your subscription at any time via your account dashboard (Settings → Subscription → Cancel Subscription). In accordance with Dutch consumer law and the EU Consumer Rights Directive:

• Cancellation takes effect at the end of your current billing period. You retain access to paid features until that date.
• If you have not used the service and cancel within 14 days of purchase, you may be entitled to a full refund under EU consumer law.
• By activating your subscription and using the service, you expressly consent to immediate performance and acknowledge that you lose the statutory 14-day withdrawal right upon commencement of the digital service.

Refund Policy

We offer a 14-day money-back guarantee on new subscriptions and annual renewals. To request a refund, email privacy@manufacturingkit.io within 14 days of purchase with your account email and reason. Monthly subscriptions receive no partial refund after the 14-day window. Annual subscriptions may receive pro-rata refunds at our discretion within 30 days of renewal. Approved refunds are processed via the original payment method within 5–10 business days.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@manufacturingkit.io

ManufacturingKit (manufacturingkit.io)

Data Controller: The data controller for this service is the operating entity behind ManufacturingKit.